Refund & Returns Policy

Refund & Returns Policy

Thank you for shopping at makelovehoney.com! We value your satisfaction and aim to provide you with a seamless experience. This Refund & Returns Policy outlines our practices for handling refunds, returns, and exchanges.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, undamaged, and in its original packaging.

  • The return request must be made within 30 days of receiving the item.

  • Certain items, such as personal care products, are non-returnable for hygiene reasons unless they are defective or damaged upon arrival.

2. Non-Returnable Items

The following products are not eligible for return:

  • Items marked as "final sale."

  • Gift cards and promotional items.

  • Opened personal care or intimate products, unless faulty.

3. Return Process

To initiate a return:

  1. Contact our Customer Support team at support@makelovehoney.com with your order number and reason for return.

  2. Once your return request is approved, you will receive a Return Authorization Number (RAN) and instructions for shipping the item back.

  3. Ship the item to the address provided, ensuring it is securely packaged to avoid damage during transit.

4. Refund Policy

  • Refunds will be processed to the original payment method within 7-10 business days after receiving and inspecting the returned item.

  • Shipping charges are non-refundable, except in cases where the item was defective or the wrong item was sent.

  • If the returned item shows signs of use, damage, or is missing parts, a partial refund or denial of refund may apply.

5. Exchanges

We allow exchanges for items of equal or lesser value, subject to availability. To initiate an exchange, follow the same steps as outlined in the Return Process. Exchanges must meet the same eligibility criteria as returns.

6. Damaged or Defective Items

If you receive an item that is defective, damaged, or incorrect:

  • Contact us within 7 days of delivery at support@makelovehoney.com with photos of the damage or issue.

  • We will arrange for a replacement or issue a full refund, including shipping costs, at no additional charge.

7. Return Shipping Costs

  • Customers are responsible for return shipping costs, except in cases where the item was defective or an error was made by makelovehoney.com.

  • We recommend using a trackable shipping service to ensure safe delivery of returned items.

8. Refund Exceptions

We reserve the right to deny refunds for items that do not meet our return criteria. In such cases, the item will be returned to the customer at their expense.

9. Contact Us

For any questions about our Refund & Returns Policy, please reach out to us:

Email: support@makelovehoney.com
Address: 123 Honey Street, Suite 456, Sweet City, CA 98765

We appreciate your understanding and cooperation. Your satisfaction is our top priority, and we’re here to ensure a hassle-free experience!